The successes and weaknesses

        The successes and weaknesses of Sheraton Hotel Vancouver Airport will be determined based on the review ratings. The success story is the hotel's location. This hotel is very close to the airport and is often used by guests traveling through the airport. The hotel has a free shuttle bus service to the airport, which is very easy to use. In addition, one person wrote in his post that the shuttle bus left earlier than scheduled and he could not get on it, but the staff nearby arranged a cab and even gave him a free ticket without the customer having to say anything. By looking around like this and responding quickly and politely to customer problems, the customer's satisfaction will increase and they will decide to use this hotel again.

        The weaknesses point of this hotel is that the customers' expectations are higher than expected due to the title of 4-star hotel. Because of the high expectations, if the lobby or rooms are a little dirty or the service is slow, the hotel will be rated excessively low. And its low reputation has a greater impact than its good reputation. People often base their use on bad reviews more than good ones, which can lead to a decrease in customers. That is why staff are strictly trained and the hotel's customer service manuals are more detailed.

 Review of Sheraton Vancouver Airport Hotel   

https://www.tripadvisor.jp/Hotel_Review-g181716-d182080-Reviews-or5 Sheraton_Vancouver_Airport_Hotel-Richmond_British_Columbia.html#REVIEWS