Most effective strategy

        The strategy that I think is most effective is front desk service. I believe that front desk service is the most important job that directly interacts with customers. The attitude and manner in which you deal with customers can make or break your sales and your company's reputation. I will clarify my opinion by referring to the textbook. The textbook says that executive attention to the employees of the hotel and through them to the guests of the hotel is essential to the successful management of the entire enterprise. Employees working together and paying attention to the guests of the hotel will ensure that guest demands are met immediately. There are two main types of guest needs. One is related to the guest's room and the other is related to all guests, such as the use of the surrounding facilities. These requests can be handled by providing room service or arranging options, etc. For use of local facilities, reservations can be made on behalf of the guest, transportation can be arranged, and so on. To facilitate this response, the hotel must memorize the hotel's manual and select the one that best suits the guest. It would be more effective to establish good relationships with surrounding facilities and create discount services exclusively for that hotel.

        Another request is personal due to physical or intellectual disabilities. Special attention should be paid to this request. More space should be reserved for wheelchair users. When using a restaurant, creating a more comfortable environment for customers, such as showing them to a corner seat or other location where people are less likely to pass by and where space is easier to obtain, can increase customer satisfaction and trust in the hotel. Training of employees is essential for this kind of response. It is the responsibility of the company to provide this training, and it can be to the benefit of the company. And this is TQM (total quality management), which consists of QA (quality assurance) and CRM (customer relations management), which indicates that employees have the opportunity to positively influence customers. TQM is a key element of the hotel's business strategy. Hotels must change their services according to the times and update their employee development programs.