Real-time service moment
My real experience happened at an airport in Japan when I was heading to Canada to study abroad. The plan was to fly from my local airport to Narita airport what is a larger airport in Tokyo, and then from the Tokyo airport to the Vancouver airport. However, the weather was very bad that day and the plane was delayed due to heavy rain and thunder. I had to go to Narita Airport, and I was very impatient. The plane that was supposed to depart was more than an hour behind schedule, but there was no announcement other than the information that it was delayed. Since I had no idea why the flight was delayed or at what time it was scheduled to depart, the passengers who were waiting for the flight were very upset, and there were many complaints. In this situation, it is important to share information. By sharing information not only with airport staff but also with passengers, confusion can be prevented, and passengers can make their own plans for the rest of the
Comments
Post a Comment